We are confident that you will be delighted with your order. However, if you do need to return an item to us, don’t panic!
Our easy returns service is fast and hassle free. All you need to do is print off our returns form and follow the instructions, making sure to send it back to us with the goods you wish to return.
Extended Christmas returns policy
We’ve extended our Christmas returns policy!
This means any order placed from the 1st November until 25th December can now be returned up until the 25th January 2019. Normal exclusions apply.
If you would like to exchange clothing or footwear for a different size, please ensure your goods are returned in perfect condition (i.e. no animal hairs, marks or rips) and in their original packaging within 14 days of receipt.
We will cover the cost of posting out your exchanged item(s) on your first return. If you need to return any further items to us for an exchange, you will be required to cover the relevant postage costs incurred.
Please note for hygiene reasons, we cannot accept returns on underwear, socks, swimwear, earrings, body jewellery or cosmetics.
We can only accept returns on cosmetics and hair dyes if they are returned in their original packaging and sealed.
If your order has been damaged in transit or is faulty or incorrect, please get in touch before returning it to us! We can be reached by email at firstname.lastname@example.org or phone (UK) 01263 713417, quoting your order number.
Our phone lines are open from Monday to Friday, 9am to 5pm
For full details of our returns policy see our terms and conditions.