We believe that you will be delighted with your order but there may be occasions when you want to return or exchange your goods.
If you wish to exchange clothing or footwear for a different size, please follow the instructions on the back of the delivery note included with your order.
Please ensure you return the item(s) to us in its original condition (i.e. no animal hairs, marks or rips) and original packaging within 14 days of receipt.
Please note we cannot accept returns for hygiene reasons on: underwear, swimwear, cosmetics, body jewellery, earrings, earphones and ear buds.
If your order has been damaged in transit or is faulty or incorrect, please contact our customer services team by emailing firstname.lastname@example.org or telephone 01263 713417 Monday to Friday, 9am to 5pm
Please quote your order reference number when contacting us. For full details of our returns policy please see our terms and conditions