phone 01263 713417 mon-fri 9am-5pm, sat 10am-4pm

Our Returns Policy

We believe that you will be delighted with your order but there may be occasions when you want to return or exchange your goods.

Exchange Sizes

If you wish to exchange clothing or footwear for a different size, please follow the instructions on the back of the delivery note included with your order.

Please ensure you return the item(s) to us in its original condition (i.e. no animal hairs, marks or rips) and original packaging within 14 days of receipt.

Please note we cannot accept returns for hygiene reasons on: underwear, swimwear, cosmetics, body jewellery, earrings, earphones and ear buds.

Other Returns

If your order has been damaged in transit or is faulty or incorrect, please contact our customer services team by emailing or telephone 01263 713417 Mon-Fri 9am-5pm

Please quote your order reference number when contacting us. For full details of our returns policy please see our terms and conditions

Last Order Dates For Xmas

Delivery to the UK:

  • Standard delivery: 3pm, Friday 19th Dec 2014
  • Express delivery: 3pm, Tuesday 23rd Dec 2014

Delivery to the EU:

  • 3pm (GMT), Friday 12th Dec 2014

Delivery to USA and Canada:

  • 3pm (GMT), Tuesday 9th Dec 2014

Delivery to Rest Of World:

  • 3pm (GMT), Wednesday 3rd Dec 2014
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