Our Returns Policy
We believe that you will be delighted with your order but there may be occasions when you want to return or exchange your goods.
If you wish to exchange clothing or footwear for a different size, please follow the instructions on the back of the delivery note included with your order.
Please ensure you return the item(s) to us in its original condition (i.e. no animal hairs, marks or rips) and original packaging within 14 days of receipt.
Please note we cannot accept returns for hygiene reasons on: underwear, swimwear, cosmetics, body jewellery, earrings, earphones and ear buds.
If your order has been damaged in transit or is faulty or incorrect, please contact our customer services team by emailing firstname.lastname@example.org or telephone 01263 713417 Mon-Fri 9am-5pm
Please quote your order reference number when contacting us. For full details of our returns policy please see our terms and conditions
Last Order Dates For Xmas
Delivery to the UK:
- Standard delivery: 3pm, Friday 19th Dec 2014
- Express delivery: 3pm, Tuesday 23rd Dec 2014
Delivery to the EU:
- 3pm (GMT), Friday 12th Dec 2014
Delivery to USA and Canada:
- 3pm (GMT), Tuesday 9th Dec 2014
Delivery to Rest Of World:
- 3pm (GMT), Wednesday 3rd Dec 2014