Our Returns Policy
We believe that you will be delighted with your order but there may be occasions when you want to return or exchange your goods.
If you wish to exchange clothing or footwear for a different size, please follow the instructions on the back of the delivery note included with your order.
Please ensure you return the item(s) to us in its original condition (i.e. no animal hairs, marks or rips) and original packaging within 14 days of receipt.
Please note we cannot accept returns for hygiene reasons on: underwear, swimwear, cosmetics, body jewellery, earrings, earphones and ear buds.
If your order has been damaged in transit or is faulty or incorrect, please contact our customer services team by emailing firstname.lastname@example.org or telephone 0844 88 00 600 Mon-Fri 9am-5pm
Please quote your order reference number when contacting us. For full details of our returns policy please see our terms and conditions
Last Order Dates For Xmas
Delivery to the UK:
- Standard delivery: 3pm, Friday 20th Dec 2013
- Express delivery: 3pm, Monday 23rd Dec 2013
Delivery to the EU:
- 3pm (GMT), Thursday 12th Dec 2013
Delivery to Rest Of World:
- 3pm (GMT), Thursday 5th Dec 2013