Every week the Grindstore.com Customer Service team are asked hundreds of questions about the site and
buying online. To save visitors having to email us with common inquiries we have put together many of the most
commonly asked questions and answers to for you use.
QUESTIONS ABOUT PLACING ORDERS
Is ordering from you on the Internet safe and secure?
Generally it is just as safe to order online from a reputable store like Grindstore.com as it to pay using your
credit or debit card in a shop. You can find details about how we protect your details here.
Do you ship to my country?
As a global store we ship to all countries world-wide.
How long will it take for my order to arrive?
Once the payment for your order has been approved your order should be dispatched within 1-4 working days. Occasionally, when there is a temporary problem with
one of the items you've ordered, your order may be delayed. Once your order has been dispatched it takes one or
two days to be delivered to UK addresses, about a week to be delivered to European addresses and two or three
weeks for all other countries. Orders paid for using cheques or international money orders take an additional
ten days to process as we have to wait for your payment to clear through the bank.
Can I order items which are 'Out of Stock'
It isn't possible to order out of stock items as we cannot guarantee getting more stock. If you'd like to know
when we get more stock in click on the 'Out of Stock' button. This will give you the opportunity to be told as
soon as new stock is in.
This is a gift, is the recipient going to see the costs & can I add a gift note?
The recipient will be able to see the value of the items as it is printed on the delivery note. We currently
don't offer a gift note service but are planning to offer this service in the future.
I still haven't received my goods even though you emailed me to say my goods were
dispatched some time ago.
The first thing you should do if the goods haven't arrived even though we've emailed you getting you they've been
sent is contact your local postal delivery office to see if they are holding your goods for you. UK and European
customers should do this after five days but before two weeks has elapsed. Customers from outside Europe should
wait two weeks and then contact their postal delivery office. If the postal delivery office hasn't been able to
help you email our customer service team who will then investigate for you.
If I encounter a problem while submitting my order, should I just resubmit?
If you have a problem at any point before entering your credit or debit cards details or if you are planning to pay
by phone, cheque or money order it is safe to simply resubmit your order. Your first order will be automatically
deleted in due course. If you have already entered your credit card or debit card details we recommend that you email
us at orders@grindstore.com and we will investigate
Can I change my order after it has been submitted?
Sadly our system doesn't make it possible to change an order you've already completed. The only thing you can do is
cancel your initial order and place a new one. Please email our customer service team
(customerservices@grindstore.com) who will arrange to cancel
to the order and refund you any money you've paid. You can also call our team on 0845 226 3235. If you have placed
an order and chosen to pay by cheque or international money order simply place a new order and your first order will
be cancelled automatically in due course.
Can I cancel my order after it has been submitted?
If you wish to cancel an order you've placed please email our customer service team
(customerservices@grindstore.com) who will arrange to cancel the
order and refund you any money you've paid. You can also call our team on 0845 226 3235. You can only cancel an order
prior to it being dispatched.
What if I have placed a duplicate order?
If you order twice by mistake email our team (customerservices@grindstore.com)
and tell them the reference number of the item you want cancelled. They will arrange to cancel to the order and refund
you any money you've paid. You can only cancel an order prior to it being dispatched.
Why didn't I receive an email confirming my order?
The normal reason for not receiving your order confirmation is that you are using a Hotmail account or similar as your
email address and you have exceeded your mail quota. The other reason is that you accidentally entered your email address
wrongly when you registered with us.
What does it mean when my order says "Unconfirmed"?
When you place an order but don't complete it, or if you experience problems during the shopping cart process or order will
be marked as 'unconfirmed'. In cases where you didn't actually pay for your order the status will change from 'unconfirmed'
to 'cancelled' automatically during the next few hours. If you did actually provide your payment details and these were
received by our payment system the status will change to 'awaiting authorisation' during the next working day when a member
of our team has manually checked it for you.
What does it mean when my order says "Awaiting Authorisation"?
"Awaiting Authorisation" simply means that your order has been successfully received and will be authorised by a member of our
team once a few basic security checks have been made.
What does it mean when my order says "Being Pulled/Picked"?
"Being Pulled/Picked" is the stage where your order is prepared for dispatch by our warehouse team. Normally this process takes
between one and three working days although it may take longer if we are waiting for an out-of-stock item to come in from a
supplier. Orders paid for my cheque will normally remain as "Being Pulled/Picked" while the payment clears through the banking system.
GENERAL QUESTIONS ABOUT THE SITE
How can I tell if an item is in stock?
If a product has a 'Buy This' button is should be in stock and available for dispatch, though sometimes we may discover later
that the item is in fact out of stock. If this happens we will either email you to tell you or supply the remainder of the order
and refund you the value of the out-of-stock item and the related shipping costs.
Do you have a shop I can visit?
Grindstore.com's products are only available through our website and our catalogues.
What if I can't find what I'm looking for on your website?
We only have stocks of the items we show on the site. If you can't find what you are looking for you can register to be emailed when
we get it. To do this do a search for the item and then when the 'sorry' page appears scroll down to the bottom of the page and enter
your details.
Do you have a catalogue?
Because we stock so many thousand titles (and because new products arrive every day) it isn't practical to produce a paper catalogue.
Do you offer wholesale prices to shops and other businesses?
Grindstore.com is a retail company and we do not offer wholesale prices to shops. If you want to know where to contact the
publishers of the products we sell send a message to us at wholesale@Grindstore.com and we will try to put you in contact with them.
How often do you add new products?
We add new products every day. Our 'notify me' service can keep you up-to-date with new releases which are of interest to you. To use
the service click the 'Notify me about products like this' button which appears under every product on the site and on the search
results page.
Is the image on your site accurate to what I will be sent?
We work very hard to make sure that the images on the site reflect the actual products we sell. If for any reason you find an image
which doesn't please let us know by emailing us.
How accurate are the item dimensions listed on your Web pages?
We do our best to make sure the dimensions are exactly correct however we recommend you don't purchase frames for posters and prints
until after they've arrived.
How can I take my e-mail address off of your email newsletter?
If you want to stop receiving our newsletter log into your admin area using your email address and password and select 'Edit
Registration Details'. At the bottom of the page is the option to stop receiving the newsletter. Alternatively you can click on the
link at the bottom of one of the newsletters you receive from us to unsubscribe.
Do you share my personal information?
Your personal information isn't supplied to third parties except when it is required as part of the ordering process. We do not allow
third parties access to our customer list and certainly would never consider selling your details to anyone else. Grindstore.com is
registered with the data protection registrar.
How can I be notified when you add more items to the site related to a particular artist, band or subject?
Underneath every product on the site is a link marked 'Notify me about items like this' which allows you to sign up to receive a
message when similar items are added. You should note that if you are in main category (eg music posters) you will receive details
about all additions in the whole of that category.
What do I do if I've lost my password or username?
To be reminded of your username or password select the login button on the homepage and then click on the 'forgotten your password'
option shown on the login page. The password reminder service will remind you of your password providing you know your username
and visa versa. An email will be sent to your registered email address with the details you require. If you have forgotten both
your username and password you will need to contact customer services by emailing them at customerservices@grindstore.com.
Why didn't I receive an email confirming my username and password when I registered?
There are two likely reasons why you didn't receive your confirmation email from us. The first one is that you entered your email
address incorrectly when you registered. The second is that you have filled your email account capacity and so your email provided
has 'bounced' our message. This second cause is very common with users of services like Hotmail with very limited storage space.
QUESTIONS ABOUT PAYING FOR YOUR GOODS
How can I order from you without putting my credit card on-line?
We accept cheques and postal orders from UK customers and international money orders from international customers. Customers can also
opt to place their order online and then call us with their payment details. To do this select 'Credit card by phone' as your payment
option in the shopping cart. The number to call will be shown on-screen.
How can I pay for my order?
We accept payment by all major credit cards, sterling international money orders, cheques (drawn on UK banks), Paypal and Splash
Plastic. Some payment methods aren't available in some parts of the world.
Do you accept cash?
Sending cash through the postal system is a very bad idea and we don't recommend you do so. If you choose to send money through the post
it is at your own risk.
Where do I send my cheque or postal order?
Once you've placed your order you will receive an email telling you the address to send your payment to, though, for reference, it is:
Grindstore.com
3 Kingsley Street
Leicester LE2 6DY
United Kingdom
Do you accept non-sterling cheques, postal orders and money orders?
With the exception of transactions made using Paypal all transactions on Grindstore.com take place in Pounds Sterling. Because of this
we can't accept money orders, cheques or cash in any currency other than pounds sterling. All cheques and money orders must be drawn
on a UK bank. If you do attempt to pay in other currencies your payment will be returned to you.
Which credit cards do you accept?
We accept all credit cards issued by MasterCard, Visa, JCB and American Express. There are territory restrictions for some cards which
prevents customers in a very limited number of countries using their card online.
Which debit cards do you accept?
We accept Visa Debit, Visa Delta, Visa Electron, Switch, Solo and Maestro. There are territory restrictions for some cards which
prevents customers in a very limited number of countries using their card online.
Do you accept COD (cash on delivery), wire transfers or Western Union transfers?
Sadly we do not accept cash on delivery payments, wire transfers or payments by Western Union transfer at this time.
How do I use a discount coupon or gift certificate?
To use a discount coupon or gift certificate simply enter the special code into the 'Discount Voucher' area in the shopping cart.
The value of the coupon will automatically be deduced from the order total. It is very important to correctly enter the code as we
can't give you the discount once you've completed your order.
When am I charged for my order?
All credit card, debit card, Paypal and Splash Plastic transactions are debited during the shopping cart process. Cheque payments are
taken from your account as soon as they clear (usually within five working days).
QUESTIONS ABOUT SHIPPING AND RETURNS
What are your shipping rates?
Full details of our shipping costs can be found here.
Christmas Delivery
We will continue to ship orders right through to December 23rd, but in order to avoid disappointment
we urge customers to have orders placed as soon as possible. We guarantee delivery in time for Christmas
on all UK based orders if they are placed with us online or via telephone by midnight Sunday 17th December. This
is subject to payment clearance and stock availability, neither of which are guaranteed. These will be sent out
via first class Royal Mail. All orders received after this date will to have to be arranged to be delivered
via Royal Mail Special Delivery in order to guarantee their arrival by Christmas at an additional cost of
£3.50 (even if the order qualifies for free shipping, see below). This has to be arranged via the telephone.
Free Shipping
For orders being sent to UK addresses we will not charge any delivery costs for orders worth over £ (excluding
postage and packaging costs). These will be sent out via first class recorded delivery. All other orders will be
charged the normal delivery rates.
How will I know when my order ships?
Once your order has been dispatched from our warehouse an automated email is sent to your registered email address letting you know.
How is my order packaged?
Orders made up of posters are shipped rolled in extra strong cardboard tubes with a protective lining paper inside. The end caps are
taped onto the tube for security. Orders made up of clothing, postcards, badges, stickers and keyrings are sent out in padded mailing
bags or PVC packs. Orders with calendars in are sent in cardboard mailers. If you order posters and small items like badges, keyrings
or stickers together the small items will be placed inside the tube with the posters. If you order posters and clothing together the
items will be shipped in two different packages, as will postcards and posters. There is no additional charge if we ship your order
in multiple packages.
Can I return my order?
Grindstore.com offers a money back guarantee on all its products. If you buy anything and decide within seven days that you don't want
it all you have to do is send it back to us in mint condition and we'll refund you the cost of the items. If the goods are damaged or
not what you expected please email our team before sending them back to us as we have a different procedure for dealing with these returns.
I'm not at home during the day. How can I get my goods?
We offer you the option of giving a delivery address (other than your home address) so you could arrange for your goods to be sent to
your workplace or a neighbour who you know is in during the daytime. If the delivery person isn't able to deliver your order because
no one is in a card will usually be left giving instructions on how to arrange redelivery.
My goods were damaged in transit. What should I do?
We take a great deal of care when packing orders to make sure that the items you've ordered arrive undamaged, however, occasionally goods
do get damaged in transit. If you discover something in your order is damaged you should email us at
orders@grindstore.com or call our customer service team on 0845 226 3235 and explain the situation.
We will arrange for replacements to be sent out to you and instruct you want to do with the damaged ones. Do not send the damaged items
back without having contacted us first.
I've received my order but some items are missing. What should I do?
There can be a couple of reasons why you may receive your order with some items missing. The usual reason is that your order has been sent
out in more than one package and you haven't received them all yet. This often happens when an order contains more than ten posters or
when you have ordered posters in the same order as either postcards or shirts. Another cause is that one of the items you ordered was
unavailable and so we have refunded you for that item. If this has happened a sticker will be on the enclosed delivery note detailing
the refund. The final reason for your order missing items is that we have made a simple mistake while picking your order. If you discover
that your goods are missing you should email us at orders@grindstore.com or call our customer service
team on 0845 226 3235 and explain the situation.
The goods you sent me are wrong. What should I do?
If you discover that your goods are incorrect you should email us at orders@grindstore.com or call our
customer service team on 0845 226 3235 and explain the situation. We will arrange for replacements to be sent out to you and instruct you
want to do with any incorrect items you received. You must not send incorrect items back without having contacted us first.
Will my goods fit through my letterbox?
Orders containing only badges, stickers, keyrings and postcards will generally fit through domestic letterboxes but ones with clothing,
posters or calendars will not. Also remember that a signature is required on delivery for all higher value orders.
What if there's a problem with my order - How do I return it?
If you wish to return goods which are either damaged or incorrect please see the two answers above which explain what to do. If you want
to return goods for a reason other than that they are damaged or wrong email our customer service team who will explain how to do so.
SIZE GUIDE
Mens Sizes (UK)
| |
S |
M |
L |
XL |
| Inches |
36-38 |
38-40 |
40-42 |
42-44 |
| cm |
91-97 |
97-102 |
102-107 |
107-112 |
Ladies Sizes (UK)
| XS |
S |
M |
L |
XL |
| 6-8 |
8-10 |
10-12 |
12-14 |
14-16 |
Jewellery - Ring Sizes (UK)
| Size |
Inner Circumference (mm) |
| H |
47 |
| I |
48 |
| J |
49 |
| K |
50 |
| L |
52 |
| M |
53 |
| N |
54 |
| O |
55 |
| P |
57 |
| Q |
58 |
| R |
60 |
| S |
61 |
| T |
62 |
| U |
63 |
| V |
65 |
| W |
66 |
| X |
67 |
| Y |
68 |
| 
