Frequently Asked Questions
- Delivery Information & Costs
- Product Information
- My Order
- Shopping at Grindstore.com
Delivery Information & Costs
How much does delivery cost?
Please click here for delivery costs details.
Do you offer a next day delivery service?
We offer next day delivery for UK orders placed before 3pm Monday to Thursday to arrange this please contact our customer service team =$tel?>.
Express delivery starts from £7.99 for UK orders.
To make this process quicker, please make sure you have your credit/debit card details to hand and also the stock ID’s of the items you wish to order.
How long will my order take to arrive?
You will receive an order confirmation email on completion and then a dispatch confirmation when the order is shipped. For full delivery times and shipping details, please click here.
The majority of UK orders are sent using Royal Mail's standard service which takes between 3-5 working days for delivery after they have been despatched. If your order has not arrived after 10 days of being despatched from us please contact our customer service team.
European orders are sent using standard air mail service and take approximately 10 working days to arrive. If your order has not arrived after 14 days of being despatched from us please contact our customer service team.
Orders sent to the rest of the world are sent using standard air mail service and take between 15 and 20 working days arrive. If your order has not arrived after 21 days of being despatched from us please contact our customer service team.
What company do you use to send orders?
Please click here to view our shipping details and companies we use to send goods.
What if I'm not in to take a delivery?
If you are not in to take delivery, a card will be left by our delivery agent to explain what to do next. Usually you can arrange to pick your parcel up or have it re-delivered to you.
Do you have a size guide?
Please see information below
|Mens Sizes (UK)|
|Ladies Sizes (UK)|
|Unisex Trouser sizes (UK)|
|Mens UK Waist||26"||28"||30"||32"||36"|
|Jewellery - Ring Sizes (UK)|
|Size||Inner Circumference (mm)|
Can I order items which are 'Out of Stock'?
It isn't possible to order out of stock items as we cannot guarantee the date of the next shipment.
How to I know if an item is in stock?
If a product has an 'Add To Cart' button it means the item should be in stock and available for dispatch. Very rarely we may discover later that the item is in fact out of stock. If this happens we will supply the remainder of the order and either refund you the value of the out-of-stock item and the related shipping costs if applicable or we will email regarding the out of stock item and request you to contact us.
How can I pay for my order?
We accept payments from all major credit/debit cards -Mastercard, Visa, Visa Delta, Switch/Maestro (UK issued cards only), Solo (UK issued cards only), Paypal, UK Cheques and UK Postal orders and pound sterling international money orders.
Please note some payment methods aren't available in some parts of the world.
Do you accept cash, wire transfers or Western Union transfers?
We do not accept cash, wire transfers or payments by Western Union transfers.
What currencies can I use?
All payments processed through our website are in pound sterling which will then be converted by the card issuer into the same currency as your card is with them.
When is my card charged?
On successful completion of security checks payment is taken for all items that are ready to be despatched from our warehouse.
If we are unable to process your payment we will be contact with you via email.
Please remember that even if a payment is not authorised, some card issuers may still reserve the money, meaning you can't use it for a short period.
What is your returns policy?
In the unlikely event you wish to return your order we will accept returns on all products accept posters/prints and for hygiene reasons underwear, swimwear, jewellery such as earrings and cosmetics. Goods must be returned in their original condition (i.e. no animal hair or marks) with their packaging.
How do I return an item(s)?
When you receive your order, the back of your invoice will explain our return instructions. On its safe arrival with us we will be more than willing to offer an exchange or refund.
Please note: Customers are responsible for returned parcels until they reach us. We therefore recommend you send it to us using a delivery service that insures you for the value of the goods, such as Royal Mail Recorded Delivery.
I have received a faulty item
Please contact our customer service team as soon as possible on 0844 8 800 600 (within the UK Monday-Friday between 9am-5pm) or email firstname.lastname@example.org (please quote your order reference number in your email). You will then be instructed on how to return the item and be provided with freepost address to return the goods to.
I have received an incorrect item
Please contact our customer service team as soon as possible on 0844 8 800 600 (within the UK Monday-Friday between 9am-5. pm) or email email@example.com (please quote your order reference number in your email). You will then be instructed on how to return the item and be provided with freepost address to return the goods to.
Have you received my return?
We aim to process all returns with 48 hours of receiving them. Once we have processed your request you will be able to log in into your account with us and see a new order has been placed for the replacement item(s) and an email will be sent to you once it has been despatched. If you have requested a refund an email will be sent to you once it has been processed.
When will I receive my replacement item?
Once your return has been processed you will receive an email to tell your order been processed and then another to say it has been despatched. For shipping times please click here.
When will I receive my refund?
Once we have processed your return you will receive an email to inform you a refund has been processed. Where possible you will be refunded via the original method of payment (all refunds are processed in pound sterling). Refunds processed back to a debit/credit card usually take 2-5 working to show in your account again, with Paypal the credit will usually show back in your Paypal account the same day and cheque refunds will be processed and sent out to you within the next 7-10 days of the refund being requested.
How can I tell the status of my order?
If you have placed your order online with us all you need to do is simply login to your account using your email address and password. Click on ‘View Order History’ and it will then tell you the current status of your order. Alternatively you can click on ‘Track Order’ on our homepage and enter your order id and press submit.
Has my order been shipped?
Once your order has been sent out from us you will receive an email to say it has been despatched. You can check this by logging in to your account and viewing your order history or by entering your order id into the track order link on our home page.
Can I cancel my order after it has been placed?
Due to how quickly we like to process orders, you have one hour to cancel it after placing your order with us. You can organise this by emailing our customer service team. For your request to be processed you must put ‘Cancel order’ as your email title and quote your order reference number. Alternatively you can call our customer service team Monday-Friday 9am-5pm.
Can I change my order after I have placed it?
After your order has been placed our system does not allow us to change any items or sizes on it, so a new order would have to be placed and the original one cancelled. If you need to arrange this please email our customer service team. For your request to be processed you must put ‘Change order’ as your email title and quote your order reference number. Alternatively you can call our customer service team Monday-Friday 9am-5pm. Please note you only have one hour after your order is placed for this to be possible.
If you simply want to remove an item this is possible but you will need to follow the above instructions for us to process that for you.
Shopping at Grindstore.com
Is ordering from you on the internet safe and secure?
It is just as safe to order online from a reputable store like Grindstore.com as it to pay using your credit or debit card in a shop. You can find details about how we protect your details here.
Do you ship to my country?
As a global store we ship to all countries world-wide. Please click here for shipping rates
How do I place an order with Grindstore.com?
Simply click the 'Add To Cart' button which will add the item to your cart after you all your items you then need to click the button on your cart that says ‘Go To Checkout’. Them simply follow the on screen instructions to fill in your delivery and payment details.
Do you have a catalogue?
We mail out printed catalogues 3-4 times a year, featuring a selection of the products we sell, but our full range can be viewed online. We are happy to send a catalogue to any address. To request a catalogue please email your full name and address to firstname.lastname@example.org
Do you have a shop I can visit?
Grindstore.com's products are only available through our website and our catalogues.
Do you offer wholesale prices to shops and other businesses?
Grindstore.com is a retail company so we do not offer wholesale prices to shops or distributors.
Last Order Dates For Xmas
Delivery to the UK:
- Standard delivery: 3pm, Friday 20th Dec 2013
- Express delivery: 3pm, Monday 23rd Dec 2013
Delivery to the EU:
- 3pm (GMT), Thursday 12th Dec 2013
Delivery to Rest Of World:
- 3pm (GMT), Thursday 5th Dec 2013